Skip to main content
Department of Taxation and Finance

Contact us

Contact us

Need help? Check out our online resources or search our Answer Center.

If you still can't find what you're looking for, give us a call.

We'd be glad to assist you!

ONLINE OPTIONS

Bills, notices, and payments

Your tax account

Filing help

Report an issue

ANSWER CENTER

Search the Answer Center

INDIVIDUALS   BUSINESSES

Top five questions

  1. How do I download PDF documents to my computer?
  2. I don't live in New York City, but I earn income there. Am I subject to New York City income tax?
  3. What are the personal income tax rates for New York City?
  4. Do I have to pay New York State taxes on my pension?
  5. What is a resale certificate and who can use one?

TELEPHONE CONTACT LIST

Customer service representatives are available to assist you Monday through Friday during normal business hours.

Self-help services are available 24/7. We are closed on legal holidays.

Interpretation services | Assistance for the hearing impaired | Mailing addresses

To discuss your account-specific information, you will need a copy of your most recently filed tax return at hand when you call.

Call Center updates

Longer than normal hold times

Because the Tax Department is assisting in New York State’s response to the coronavirus, our call centers are operating with reduced staff and you may experience longer than normal wait times. We appreciate your patience and apologize for any inconvenience this may cause. You may find the answer to your question by using the self-help options on this page or by using the Search Tax box in the upper-right corner of each page on our website. You can also view and pay tax bills, set up an installment payment agreement, change your address, obtain the status of your personal income tax refund, and obtain forms and instructions online as well as file certain tax returns.

For telephone assistance, select a category below.

Bills, notices, and enforcement contact info
Civil Enforcement Division
Online options: Pay a bill or notice | Request an installment payment agreement | View your balance
Learn about: Warrants, liens, levies, and income executions | Late filing/ payment		 518-457-5434 8:30 a.m. – 4:30 p.m.
Child Support Enforcement
Note: We can only speak with you about your collection case.
Also see: Division of Child Support Enforcement		 518-485-6820 8:30 a.m. – 4:30 p.m.
Offer in Compromise Office
Learn about: Offer in Compromise Program
Note: This program is for taxpayers experiencing undue economic hardship.		 518-591-5000 8:30 a.m. – 4:30 p.m.
Voluntary Disclosure Program
Online option: Voluntary disclosure application
Learn about: General program information		 518-457-4448 8:30 a.m. – 4:30 p.m.
Report tax evasion and fraud
Online option: Report tax evasion and fraud
Note: We will keep all information confidential. You may also report information anonymously.		 518-457-0578 8:30 a.m. – 4:30 p.m.
Estate tax bill payment
Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return		 518-485-9080 8:30 a.m. – 4:30 p.m.

Individuals contact info
Check your refund status
Online option: Refund status tool
Also see: Other information about New York State income tax refunds		 518-457-5149 24/7
1099-G
Online option: Form 1099-G 518-457-5181 24/7
 Telephone assistance for individuals
Personal income tax
Learn about: Individuals
Also see: Refund status tool | Respond to your letter		 518-457-5181 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice
Online option: Respond to your notice or bill online
Also see: Online Services | Respond to a department notice demo		 518-485-9791 8:30 a.m. – 4:30 p.m.
Disagree with your personal income tax refund
Online option: Respond to your notice or bill online
Also see: Online Services | Respond to a department notice demo		 518-485-6549 8:30 a.m. – 4:30 p.m.
1099-G information
Learn more: Form 1099-G 518-457-5181 8:30 a.m. – 4:30 p.m.
STAR
Online option: STAR program | Register for STAR
Also see: Property Tax Credit Lookup		 518-457-2036 8:30 a.m. – 4:30 p.m.
Family tax relief
Learn about: Family tax relief credit
Also see: Family tax relief credit refund lookup		 518-485-1057 8:30 a.m. – 4:30 p.m.
Estate tax (general)
Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return		 518-457-5387 8:30 a.m. – 4:30 p.m.
Estate tax bill payment
Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return		 518-485-9080 8:30 a.m. – 4:30 p.m.

 Business contact info
Sales tax
Online options: Register as a sales tax vendor (DTF-17) | Sales Tax Web File
Also see: Sales and use tax | File sales tax returns | Tax Bulletins		 518-485-2889 8:30 a.m. – 4:30 p.m.
Wireless communications surcharge
Learn about: Wireless communications surcharge | Prepaid wireless communications seller
Also see: Postpaid wireless communications service supplier		 518-591-5283 8:30 a.m. – 4:30 p.m.
Corporation tax (General) 518-485-6027 8:30 a.m. – 4:30 p.m.
Corporation tax (Dissolution)
Learn about: Corporation tax | Corporate tax reform
Also see:  Voluntary dissolution | Close or end a business		 518-485-2639 8:30 a.m. – 4:30 p.m.
Miscellaneous business taxes
 518-457-5735 8:30 a.m. – 4:30 p.m.
New hire reporting
Online option: Submit new hire information
Learn more: New hire reporting		 518-320-1079 8:00 a.m. – 4:30 p.m.
Withholding tax
Online options: Register as an employer
Also see: Withholding tax | E-file mandate for withholding		 518-485-6654 8:30 a.m. – 4:30 p.m.
Employer Compensation Expense Program
Learn about: Employer Compensation Expense Program (ECEP)
Note: For news and updates about ECEP, subscribe to our email services.		 518-485-6654 8:30 a.m. – 4:30 p.m.
PrompTax customer service
Learn about: PrompTax Program 518-457-2332 8:30 a.m. – 4:30 p.m.
Metropolitan commuter transportation mobility tax
Learn about: Metropolitan commuter transportation mobility tax (MCTMT)
Note: For news and updates about MCTMT, subscribe to our email services.		 518 485-2392 8:30 a.m. – 4:30 p.m.
Partnership, limited liability company, and limited liability partnership filing fee
Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships 518-457-5181 8:30 a.m. – 4:30 p.m.
Beverage container deposit initiators
Reporting payments on Form 1099-K, Motor vehicle insurers, franchisors and alcoholic beverage wholesalers
Learn about: Beverage container deposit registration | 1099-K Reporting requirements | Annual reporting requirement for motor vehicle insurers, franchisors, and alcoholic beverage wholesalers 518-485-2889 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice (Businesses)
Online option: Respond to your notice or bill online
Lean about: Challenge Tax Department actions | Audits		 518-485-0384 8:30 a.m. – 4:30 p.m.

Property contact info
STAR
Online option: Register for STAR 
See also: Late Enhanced STAR applications due to good cause |
Manufactured Home Parks Registration (MHPR)		 518-457-2036 8:30 a.m. – 4:30 p.m.
Property tax
Learn about: Property taxes and assessments | Request information
See also: RP-5217 Real Property Transfer Report/Sales Reporting | STAR program		 518-591-5232 8:30 a.m. – 4:30 p.m.
Property tax relief credit
Learn about: Property tax relief credit 518-453-8146 8:30 a.m. – 4:30 p.m.
Mortgage recording tax and real estate transfer taxes
Learn about: Mortgage recording tax | Real estate transfer tax 518-457-8637 8:30 a.m. – 4:30 p.m.

Other contact Info
Forms ordering
Online option: Forms and instructions
Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print.		 518-457-5431 8:30 a.m. – 4:30 p.m.
Employment verification
Verify Tax Department employees. Payroll.Inquiries@tax.ny.gov N/A
Press Office
Note: For reporters, news producers, and other media representatives.
View online: Press releases | Submit a FOIL (Freedom of Information Law) request		 518-457-7377 9:00 a.m. – 5:00 p.m.
Taxpayer Rights Advocate
Learn about: Your rights as a taxpayer | Office of Taxpayer Rights Advocate
Also see: How to request assistance		 518-530-4357 8:30 a.m. – 4:30 p.m.
Internal Affairs
Report allegations of misconduct by Tax Department employees. 518-451-1566 8:00 a.m. – 5:00 p.m.
Doing business with us
Procurement opportunities

Tell us how we're doing: Provide feedback about our customer service through our Call Center Satisfaction Survey 

Updated:
澳门游戏各大备用网址